Telephone payment systems

We are sorry but due to essential maintenance our telephone payment system will be unavailable between 11:00 and 12:00 today. Online payments are unaffected.

Help in a short-term crisis

Birmingham’s Local Welfare Provision (LWP) scheme helps vulnerable people in short-term crisis with food and essential items. It is grant-based, which means people who receive help from it will not have to repay anything. It is not intended to replace the council’s statutory duties.

The scheme is funded on an annual basis and once the fund has been exhausted for that financial year, there will be no further awards.

The scheme is purely discretionary and people have no statutory right to an award.

For more details on how the scheme is operates, look at the Local Welfare Provision policy.