Key announcements

Due to essential maintenance, our housing rents online service will be unavailable from Friday 21 January at 5pm until Monday 24 January at 9am. We apologise for any inconvenience. Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Continue to follow national guidance.

Financial, employment and benefits help

Financial help

Debt Respite Scheme (Breathing Space) guidance

Citysave Credit Union, offering advice on accounts such as savings, bill payment and budgeting and loans.

Financial inclusion partnership, help setting up a bank account and access to low cost loans.

Information on managing your debt, factsheets for debt-related issues.

Loan Sharks, find out how to get help if you have been affected by illegal money lenders.

Money Manager for Universal Credit claimants

Housing and Council Tax

Birmingham Home Choice, offers housing options including mutual exchange or transfer.

Council Tax, paying your Council Tax, Council Tax exemptions, Council Tax support and more.

Heating and housing benefits, includes information on housing benefit, Winter Fuel Payment, and Cold Weather Payment

Housing and homelessness advice 


Benefits calculators, find out how much you may be able to get and how your benefits could be affected by a change in your circumstances on the GOV.UK website.

Benefit sanctions, online course on how to avoid or deal with benefits sanctions

Carers and disability benefits, includes information on Disability Living Allowance, Carer's Allowance and Employment and Support Allowance

Child Benefit, includes information on eligibility, claiming and when Child Benefit stops

Council benefits information, payment dates, overpayments, Council Tax support, Housing Benefit and further information.

Death and benefits, includes information on Widowed Parent's Allowance, Bereavement Payment, Funeral Payment

Jobseeker's Allowance and low income benefits, includes information on Income Support, Budgeting Loans and Pension Credit

Tax credits, includes information on Working Tax Credit, Child Tax Credit and when tax credits stop

Tax credit calculator, find out how much you could get in tax credits. 

Advice services

Advice Now, provides clear, step-by-step, user-friendly practical guides, to help you manage life's legal problems

Customer Service Centres, appointments for vulnerable customers or for complex financial and housing enquiries

Disability Rights UK, for more information and guidance for all disabled people, their families, carers and advisers

Freshwinds, a voluntary group that provides free benefits and debt advice

Shelter, for confidential advice on housing, benefits and debt


Finding a job, includes information on job search, training, Jobcentre Plus application forms, and access to work

Jobseeker's Allowance and low income benefits, includes information on Income Support, Budgeting Loans and Pension Credit.

Job Centre Location, Find your nearest Job Centre Plus Office

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