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Financial, employment and benefits help | Birmingham City Council

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Financial, employment and benefits help

Financial help

Citysave Credit Union – offering advice on accounts such as savings, bill payment and budgeting and loans.

Financial inclusion partnership – help if you don't have a bank account or access to low-cost loans.

Information on managing your debt – factsheets for debt-related issues.

Loan Sharks – find out how to get help if you have been affected by illegal money lenders.

Money Manager for Universal Credit claimants

Housing and Council Tax

Birmingham Home Choice – offers housing options including mutual exchange or transfer.

Council Tax – paying your Council Tax, Council Tax exemptions, Council Tax support and more.

Heating and housing benefits – includes information on housing benefit, Winter Fuel Payment, and Cold Weather Payment

Housing and homelessness advice 


Benefits calculators - find out how much you may be able to get and how your benefits could be affected by a change in your circumstances.

Benefit sanctions – online course on how to avoid or deal with benefits sanctions

Carers and disability benefits – includes information on Disability Living Allowance, Carer's Allowance and Employment and Support Allowance

Child Benefit – includes information on eligibility, claiming and when Child Benefit stops

Council benefits information –  payment dates, overpayments, Council Tax support, Housing Benefit and further information.

Death and benefits  – includes information on Widowed Parent's Allowance, Bereavement Payment, Funeral Payment

Jobseeker's Allowance and low income benefits – includes information on Income Support, Budgeting Loans and Pension Credit

Tax credits – includes information on Working Tax Credit, Child Tax Credit and when tax credits stop

Tax credit calculator – find out how much you could get in tax credits. 

Advice services

Advice Now - provides clear, step-by-step, user-friendly practical guides, to help you manage life's legal problems

Customer Service Centres - appointments for vulnerable customers or for complex financial and housing enquiries

Disability Rights UK - for more information and guidance for all disabled people, their families, carers and advisers

Freshwinds - a voluntary group that provides free benefits and debt advice

Shelter - for confidential advice on housing, benefits and debt


Finding a job – includes information on job search, training, Jobcentre Plus application forms, and access to work

Jobseeker's Allowance and low income benefits – includes information on Income Support, Budgeting Loans and Pension Credit.

Job Centre Location - Find your nearest Job Centre Plus Office