Benefits and support
We are moving to a new finance system. During July and August 2026, there will be temporary changes to some housing benefit payments.
We have contacted citizens and landlords who may be affected by temporary changes in financial processes. If you have any questions or need to discuss your case, ensure you have your full reference details and contact us by:
- signing into the landlord portal
- phoning the contact centre on 0121 464 7000
-
Check if you need to apply for universal credit for help with housing costs
-
Benefits and money advice through Connected Communities
-
Who can get Housing Benefit
-
Who can get Council Tax support
-
Make a new housing benefit or Council Tax support claim and upload evidence
-
Report a change to your current claim
-
View your benefit claim summary and next payment on Benefits Online
-
Benefit review
-
Benefits for mixed aged couples
-
Cost of living support
-
Financial, employment and benefits help
-
Landlord portal
