Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Tuesday 23 April and 7:00am on Wednesday 24 April. Forms or payments submitted or made by phone after 8:30pm may not be received. To find out more about the section 114 notice, visit our section 114 page

How long it takes to receive the Local Welfare Provision (LWP)

The Local Welfare Provision Scheme (LWP) is currently not accepting new applications. If this situation changes, this page will be updated. Applications made before 25 March 2024 will still be considered.

Pre-paid card

Due to a high volume of applications, it is taking us longer than normal to reach a decision.

We normally make a decision within two working days. However, our current wait time for a decision is seven days. This is longer at times when we are receiving a lot of applications.

You will be told whether your application has been successful.

If you are successful, a pre-paid card will be sent to you by post. We will tell you when you will receive your card.

White goods and beds

We normally make a decision within 10 working days. However, our current wait time for a decision is 25 days. This is longer at times when we are receiving a lot of applications.

You will be told whether you have been successful. If you are successful, the supplier will contact you within five working days of the decision to arrange a date and time to deliver and install your new items.

Track your application

You can track your application through the application portal with the reference number you are given when you submit your form.

We know some users are experiencing problems with their reference number not being recognised. If this happens, you should:

  • check for capital letters
  • check that you have entered the numbers and letters correctly
  • try typing it again

If you need more help

If you need more help, or if you have been turned down for the LWP, there is other support available:


Page last updated: 25 March 2024

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