Coronavirus (COVID-19)

Check out the latest advice about Coronavirus (COVID-19) Latest information

Customer Service Centre appointments

With effect from 20 March 2020, and until further notice, the council advice centres at Erdington, Sutton New Road, and Northfield, Ulwine Drive will not be able to offer a face to face appointment. 

We apologise for the inconvenience this may cause but this decision has been taken with the health and safety of our customers and staff in mind.

The council can still provide a comprehensive telephone advice service.

If you have enquiries about your Housing Benefit, Council Tax, Housing or other matters then please contact the council contact centre on 0121 216 3030.

Documents to support Housing Benefit and Council Tax claims – (Verification)

Please visit and select ‘Documents to support your claim’ where you will be able to upload this evidence, alternatively you can send them via post to

Benefit Service
Birmingham City Council
PO Box 8267
B4 7XF

If you are a Universal Credit claimant and not claiming Council Tax support you will not need to provide documents for verification.

If you are homeless or at risk of becoming homeless please telephone 0121 303 7410 or complete the ‘Housing Assessment’ form on the City Council website.


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