BRUM Account

We have now removed the old online account and have added additional services to the BRUM Account Register for a BRUM account

Make a universal credit claim

You can find more information about Universal Credit on GOV.UK website.  Only in rare circumstances is it possible to claim by phone.

If you do not qualify for Universal Credit then you should claim other benefits for your circumstances. Use the benefits calculator to check what other help you might be eligible for.

Help with your application

Your Job centre plus and your work coach can provide you with assistance in making a claim.

Further help and guidance is available at GOV.UK .

Citizens Advice website also offers information and guidance.

In order to submit a claim for Universal Credit you will be asked to verify your ID at the end of the online application. However, if you do this before making a claim, it will speed up the Universal Credit application process.  This gives safer, simpler and faster access to government services like filing your tax or checking the information on your driving licence..

It takes about 15 minutes to verify your identity the first time you use GOV.UK Verify, and a couple of minutes any time after that.

Claim Universal Credit on GOV.UK


For further information see our dedicated financial, employment and benefits help advice webpage.

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