Make a Universal Credit claim

You can find more information about Universal Credit on GOV.UK website. Only in rare circumstances is it possible to claim by phone.

If you do not qualify for Universal Credit then you should claim other benefits for your circumstances. Use the benefits calculator to check what other help you might be eligible for.

Help with your application

Your Job Centre Plus and your work coach can provide you with assistance in making a claim.

Citizens Advice also offers information and guidance.

In order to submit a claim for Universal Credit you will be asked to verify your ID at the end of the online application. However, if you do this before making a claim, it will speed up the Universal Credit application process.

It takes about 15 minutes to verify your identity the first time you use GOV.UK Verify, and a couple of minutes any time after that.

Claim Universal Credit on GOV.UK

For further information see our dedicated financial, employment and benefits help advice webpage.

Page last updated: 6 February 2024