Scams and hoaxes

Consumers lose approximately £9 billion to scammers each year.

Criminals worldwide send bogus letters, emails, text messages or make phone calls to trick people into parting with their money.

Report a scam or hoax

If you discover such scams, please contact:

Citizens Advice


Telephone helpline:     0345 4040 506



Telephone helpline:     0300 123 2040

Tips on how to protect yourself against scammers

When anyone asks for your money or personal details, remember:

  • if it seems too good to be true, it usually is
  • get a second opinion from someone you trust if you’re suspicious about an offer
  • research the reputation of the company before giving them any of your details
  • say no to unwanted, uninvited callers
  • don’t feel pressurised to make a decision on the spot - say no, or say you need advice first
  • no legitimate business will ask for money to claim a prize
  • keep your personal details safe at all times