Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Monday 18 March and 7:00am on Tuesday 19 March. Forms or payments submitted or made by phone after 8:30pm may not be received. We are sorry for any inconvenience.

Hajj and Umrah packages

If you’re booking your Hajj or Umrah pilgrimage, make sure you use a reputable travel agent.

Reputable tour operators should provide:

  • itineraries (the schedule of events)
  • accommodation details
  • flight details
  • transport details
  • an Air Travel Organisers' Licensing (ATOL) certificate to the consumer on payment of the booking - this protects the customer’s money if the business ceases trading and also ensures that customers are transported back to the UK at no extra cost
  • information to consumers about the need to take out travel insurance if it is not included within the package they have bought

We recommend that pilgrims take out travel insurance to protect themselves and their families from paying any additional costs in the event of a crisis.

Saudi government regulations stipulate that British pilgrims performing Umrah and Hajj can only travel with UK travel agencies accredited with the Royal Embassy of Saudi Arabia. Members of the public can check with the Saudi Ministry of Hajj which travel agents are approved.

If you are concerned about Hajj fraud, contact:

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