Key announcements this weekend

Due to essential maintenance, some of our forms will be unavailable. We apologise for any inconvenience. As a result of the current industrial action we have temporarily introduced fortnightly waste collections. Find out your collection day:

Trading standards useful external resources and links

ABTA - Association of British Travel Agencies

ACAS - Help and advice for employees and employers

Action Fraud - National fraud and cyber fraud reporting centre

Action on Smoking and Health - Registered charity raises awareness of health issues related to smoking

Age UK - Help and advice for senior citizens

Anti-Counterfeiting Group - represents voice of business in shaping an effective deterrent to counterfeiting in the UK

AskCedric - consumer education resource and information centre

Assay Office - Hallmarking of precious metals

BPI - British Recorded Music Industry - represents UKs recorded music industry

British Toy and Hobby Association - Represents interests of British Toy manufacturers

Business Companion - impartial legal guidance for businesses that sell goods and/or services

Chamber of Commerce - Independent business network with Accredited Chambers in every nation and region of the UK, and key markets around the world

Chartered Trading Standards Institute - Membership organisation to support and represent trading standards professionals in the UK and abroad

Citizens Advice Consumer Service - provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities

Citizens Card - UK ID and Proof of Age card

Civil Aviation Authority - ATOL scheme protects consumers from losing money or becoming stranded abroad if travel company collapses

Community Legal Service - Legal Aid Agency

Companies House - Company Information

Crimestoppers - Independent charity helping law enforcement to locate criminals and help solve crimes

Department for Business, Energy and Industrial Strategy (BEIS) - Invests in skills and education to promote trade, boost innovation and help people to start and grow a business. BEIS also protects consumers and reduces the impact of regulation.

Department of Health and Social Care - Helps people to live better for longer. Leads, shapes and funds health and social care in England

DVLA - Maintain registers of drivers and vehicles in Great Britain

European Commission - Promotes general interest of EU by proposing and enforcing legislation, implementing policies and EU budget

FACT - Federation of Copyright Theft UK trade organisation to protect and represents interests of its members' Intellectual Property (IP)

FAST (Federation of Software Theft) - Promotes legal use of software

Financial Conduct Authority - Regulate conduct of financial businesses

Financial Ombudsman Service - Deal with complaints about banks, insurers or finance firms

Furniture Ombudsman - Independent organisation specialising in providing alternative dispute resolution services for consumers and businesses in retail, furniture and home improvement sectors

GOV.uk - Government services and information

Health and Safety Executive - Provides regulatory framework for work place health and safety in Great Britain

HM Court and Tribunal service - Responsible for administration of criminal, civil and family courts and tribunals in England and Wales

HMRC (HM Revenue and Customs) - Deals with Tax and Customs issues

Mail Preference Service (MPS) - Free service direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry

National Measurement and Regulation Office is now part of - Aims to simplify technical regulation for British business

NHS - Deal with health issues

No Rogue Traders here - Help consumers find a reputable trader. Birmingham Trading Standards works with No Rogue Traders Here

OFCOM (Communications regulator) - Independent regulator and competition authority for UK communications industries

OFGEM (Gas and Electricity provider regulator) - Represents energy consumers

Office of the Immigration Services Commissioner (OISC) - Deals with immigration issues

Property Ombudsman (TPO) - Scheme provides consumers and property agents with alternative dispute resolution service

Regulatory Delivery - Operates Primary Authority for consistent regulation. The National Measurement and Regulation Office, which aims to simplify technical regulation for British business, is now part of this department.

Royal Society for Prevention of Accidents - Registered charity for prevention of accidents in UK and around the world

Smoke Free - support to help stop smoking

Stop Loan Sharks - Enforcement of illegal money lenders in England

Telephone Preference Service (TPS) - Free opt out service to not receive unsolicited sales or marketing calls

Validate - Photo ID cards UK

West Midlands Fire Service - Fire fighting and Fire Safety prevention and advice

West Midlands Police Enforcement of Crime and Crime prevention and advice

Which? Consumer Rights - Consumer rights advice

Whois - UK Domain Registry

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