Product safety

Throughout the year we conduct surveys on various product categories to check for sharp edges, toxic material and other issues that would cause health and safety concerns.

Safety problems

Examples of common safety problems include:

  • sharp edges or points on toys
  • toys with small detachable parts which could choke
  • badly designed or constructed electrical items
  • toys with toxic metals such as lead in the paint

Reporting a product safety problem

If you’ve discovered a product safety problem, please bring it to our attention. You can do this by letter, telephone, fax, or e-mail. It will be helpful, but not essential, to retain any packaging, instructions, receipt and other relevant information.

If you have any queries, or would like to make a complaint, please visit the Citizens Advice website or call their helpline on 0345 4040506.

Product testing

We may arrange for products to be tested in a laboratory to see if they comply with safety standards. If they don't, we can bring this to the attention of the manufacturer and may even bring a prosecution in serious cases. Where we find unsafe goods on sale officers have the power to seize them and remove them from sale. Advice is given to local producers and importers on safety matters.

Product recalls

If there is a problem with the safety of a product, its manufacturer is responsible for making arrangements for its repair, replacement or refund. 

Visit GOV.uk to find out what products have been recalled by manufacturers and how to contact them.

Children’s toy safety

Please visit the Royal Society for the Prevention of Accidents website for advice on children's toy safety.

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