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Scams and hoaxes

Consumers lose approximately £10 billion to scammers each year.

Criminals worldwide send bogus letters, emails, text messages or make phone calls to trick people into parting with their money, or to obtain data and personal information.

Report a scam or hoax

If you discover such scams, or have been a victim of one, please contact:

Citizens Advice


Telephone helpline: 0808 223 1133 or Scams Action 0808 250 5050



Telephone helpline: 0300 123 2040

Other useful resources

  • Age UK scams advice is available at
  • Think Jessica is a charity which started as a campaign to highlight the problem of vulnerable people being targeted by scammers.
  • Silver Line offer a free and confidential helpline for older people. Call 0800 4 70 80 90.
  • For a reputable trader visit or call 0800 233 5000.
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