Key announcements

Due to scheduled maintenance, our housing repairs service may be unavailable for periods from 5pm Friday 12 April to 9am Monday 15 April. To find out more about the section 114 notice, visit our section 114 page

Report a pest problem at home

If you report a pest problem in your home or garden we will arrange an appointment to visit you.

If you have a rat problem in your home we will contact you to arrange an all-day visit within 4 working days due to the very high demand for our service.

We offer a seasonal wasp treatment service. The season will open on 1 July and the last day of the season will be 31 October. We will update this page if these dates change.

All treatments for pest problems are chargeable, costs are listed below.


  • Rats - £24 per visit
  • Mice - £95 per visit
  • Wasps - £65 per visit
  • Bedbugs - £95 per visit
  • Cockroaches - £95 per visit
  • Fleas, treatment per property - £95 per visit
  • Other insect treatments - first hour - £95 per visit

All prices include VAT at 20%.

Multiple visits may be required to resolve the problem, except for wasps.

Report a mice, rat or insect problem

Treating a pest problem yourself

If you would prefer to treat a problem yourself we can offer some guidance and assistance depending on the type of pest involved. See the pest-specific relevant advice leaflet in the section in the 'further information’ section.

If you live in rented accommodation it is recommended that you notify your landlord if you are experiencing a pest problem as they may be able to assist, especially where there are common or shared parts to the accommodation, such as shared kitchens, hallways, stairwells, etc. This is especially relevant with insect pests such as cockroaches which may inhabit vents, duct and pipework which may be beyond the responsibility of an individual tenant.

Other services

Page last updated: 3 April 2024

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