BRUM Account

We have now removed the old online account and have added additional services to the BRUM Account Register for a BRUM account

Report a pest problem at home

If you report a pest problem in your home or garden we’ll arrange an appointment to visit you.

If you have a rat problem in your home we’ll contact you to arrange an all-day visit within 4 working days due to the very high demand for our service. One of the booking pages still states that we will visit within 48 hours which is now incorrect, and will be removed shortly.

We offer a free service for treating rat problems but our services for treating other pest problems carry a charge. Unfortunately we receive a large number of incorrect reports of rats which are actually mice.Treatment for mice is not a free service, and charges are listed below.

We offer a wasp treatment service throughout the summer months. This service will reopen on 1 July 2020.


  • Bedbugs - £110 (extra time needed is charged at £63 per hour thereafter - plus materials)
  • Cockroaches - £60
  • Mice - £110for first hour
  • Fleas - £60 per property
  • Ants - £110 for first hour (extra time needed is charged at £32 per half hour thereafter - plus materials)
  • Rats - Free

All prices include VAT.

Report a problem with pests

Treating a pest problem yourself

If you’d prefer to treat a problem yourself we can offer some guidance and assistance depending on the type of pest involved.

We offer free mouse poison which can you can collect from your local Customer Services Centre. You’ll need to present a letter as proof of residence and a form of ID.

Other services

The British Pest Controllers Association provides details of its members. These can be found on the British Pest Control Association website, where you can search for pest control companies in your area.

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