Report a pest problem at home

Rat treatments and pest control service update

We have suspended all pest control services except for rat treatments. This is to prioritise public health during the waste industrial action.

Important changes to our rat treatment service

• Payments are temporarily suspended – rat treatments are currently free of charge.
• The appointment booking system is paused. We can’t give treatment timescales.
• If you report a rat problem, an officer may visit and provide a free poison bait box.

Report a rat problem

Want to treat the problem yourself or faster?

Buy your own treatment

• Available online or at most hardware stores.
• Always follow safety instructions when using pest control products.

Other pest control services currently suspended

We are not taking bookings for the following:

• mice
• wasps
• bedbugs
• cockroaches
• fleas

Charges

While treatments are free for now, the following applies when services resume:

• rats: Free for now. Use the form to report:
  • rats in your garden
  • on neighbouring property
  • in shared/common areas
• all other pests: Charges will apply when service resumes.
• prices include VAT (20%)

Refunds policy

We will not give a refund if:

• you booked the wrong service and it can’t be delivered
• you booked a rat treatment but only mice are present
• nobody is home when the officer arrives

We will give a refund if:

• you cancel at least 48 hours in advance – call 0121 303 1923 or email cs.pestcontrol@birmingham.gov.uk
• we cancel and you don’t want to rebook

Find a private pest control provider

You can also find professional services via:

• British Pest Control Association (BPCA)
• National Pest Technicians Association (NPTA)

Page last updated: 3 July 2025