BRUM Account

We are aware that Housing online is currently unavailable. We are working to get this resolved as soon as possible. We apologise for the inconvenience this may cause you. Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others.

Customer Service Centre appointments

We know that anyone can find themselves at crisis point for a number of different reasons.

Get help if you are struggling to put food on the table.

The council can still provide a comprehensive telephone advice service.

If you are homeless or at risk of becoming homeless please telephone 0121 303 7410 or complete the ‘Housing Assessment’ form on the City Council website.

If you have borrowed from a loan shark or are worried about someone else, the Illegal Money Lending Team can help and keep you safe.  They will provide you with emotional and practical support that is tailored to your needs.

For further information please see the Illegal Money Lending dedicated page.

If you have enquiries about your Housing Benefit, Council Tax, Housing or other matters then please contact the council contact centre on 0121 216 3030.

Please see further information on documents to support Housing Benefit and Council Tax claims (Verification)

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