Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

Customer Service Centre appointments


In response to the new December 2021 government guidance to ‘work from home The Neighbourhood Office Team will be operating a “closed door, pre-booked appointment and Local Welfare Provision collection service only” service from Monday 20 December 2021. If you have a pre-booked appointment or you are collecting a Local Welfare Provision card please knock and our security guard will allow access to the building. Please do not knock in any other circumstances.
If you do not have an appointment please telephone the council’s corporate contact centre on 0121 216 3030 for telephone advice. Only if you enquiry is particularly complex and cannot be resolved by telephone will you be offered a face to face appointment at the next opportunity.

For all enquiries from persons either at risk of becoming homeless or actually homeless today please telephone
0121 303 7410.

We sincerely apologise for any additional inconvenience caused to our customers and we very much hope to return to a full open-door service as soon as possible.

Christmas & New Year Closure
This office will be closed on the following dates:

• 27th & 28th December 2021
• 3rd January 2022


We know that anyone can find themselves at crisis point for a number of different reasons.

Get help if you are struggling to put food on the table.

The council can still provide a comprehensive telephone advice service.

If you are homeless or at risk of becoming homeless please telephone 0121 303 7410 or complete the ‘Housing Assessment’ form on the City Council website.

If you have borrowed from a loan shark or are worried about someone else, the Illegal Money Lending Team can help and keep you safe.  They will provide you with emotional and practical support that is tailored to your needs.

For further information please see the Illegal Money Lending dedicated page.

If you have enquiries about your Housing Benefit, Council Tax, Housing or other matters then please contact the council contact centre on 0121 216 3030.

Please see further information on documents to support Housing Benefit and Council Tax claims (Verification)

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