How to make an appeal

If you do not fully understand how we have made a decision on your Council Tax Support claim you can request a more detailed explanation. This must be done within one month of the date on your decision letter.

You can challenge any decision we make on your Council Tax Support claim at any time if you think that the entitlement or the amount awarded to you is wrong. Complete the Council Tax Support Challenge downloadable form.

If you still disagree with our decision, or you have not received a response within two months of your challenge, you can appeal to an independent body called the Valuation Tribunal.  You can only appeal against a Council Tax Support decision, not the scheme itself.

If we agree that a your Council Tax Support is wrong, we will send a new bill. If we decide it’s correct, we will contact you giving a full written explanation.