Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk



Welfare Reform - Universal Credit


Universal Credit is a new benefit for people who are on a low income or are out of work. It is a benefit administered by the Department for Work and Pensions (DWP) through Job Centre Plus. It is being introduced in stages across the country.

Universal Credit aims to make the welfare system simpler by replacing six benefits and tax credits with a single monthly payment. It includes support for the costs of housing, children and childcare, as well as support for disabled people and carers.

Universal Credit replaces:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

Frequently Asked Questions

When does it start in Birmingham?

Who is covered or affected by this?

Am I eligible for Universal Credit?

What do I need to do if I am a tenant of Birmingham City Council and eligible for Universal Credit?

What if I am a landlord or a tenant living in other rented accommodation?

How to claim Universal Credit

How Universal Credit is paid

Where do I go to make a claim?

Where do I go to make a claim?

What you need to make a claim

How long will it take for my claim to be processed?

What do I do if I don't get the money I am expecting?

Who processes the claims?

What is Birmingham City Council's role in Universal Credit?