Benefits

Service Policy

Online Benefit Application

You can now claim online, it is the fastest way to get your claim for Housing and Council Tax Benefit started.

Simply complete and submit the online form and provide evidence as requested. Please allow 28 days before contacting us regarding the progress of your claim.

We are committed to providing a prompt response to claimants with the correct benefit first time, every time.

To achieve this we will constantly look to improve the quality of the service we provide and will always take care to be understanding and respectful to all our users.

Your views

We want to make it easy for people to make a comment or complaint, or to compliment us. Tell us your views about our benefits service.

View important changes to Housing Benefit