Customer Service Centre appointments

Vulnerable customers or those with complex financial and housing enquiries will be offered an appointment. 

To make an appointment, call us on 0121 216 3030 between 9am and 5pm.

We aim to give you an appointment within 10 working days, but you may have to wait longer during busy periods.

Druids Heath office offers a walk-in service, so there is no need to book an appointment for this office.

A home visiting service is available on request for carers and vulnerable customers.

Call 0121 216 3030 to request this service.

Find a Customer Service Centre near you.

We are now offering a new service so you can also take your documents to one of the following libraries.

Please check the opening times before you make your visit.

Arriving for your appointment

You must arrive on time for your appointment or you may not be seen. To cancel or change your appointment call 0121 216 3030

Documents to bring with you

If you want to talk to us about benefits, find out what documents you need to bring with you.