Useful contacts and online services
Find online services and contact details for benefits, housing, money advice and support.
If you need general help, phone general enquires on 0121 303 1111.
Council Tax and benefits
Online services and information:
If you need to speak to someone
- Council Tax: 0121 303 1113
- Benefit services: 0121 464 7000
Blue badge and travel passes
Apply online for:
Cost of living support
Visit our cost of living section.
If you need to speak to someone
- Cost of living support and help with food: 0121 216 3030 or 0121 303 1116
Housing and homelessness
Online services and information:
If you need to speak to someone
- Homeless services (office hours): 0121 303 7410 option 2
- Homeless (out of hours for adults): 0121 303 2296
- St Basil’s for young people aged 16 to 25 years: 0300 303 0099
- Out of hours for young people aged 16 to 17 years: 0121 675 4806
- Temporary accommodation: 0121 303 7410 option 3
- Housing registrations: 0121 303 7410 option 1
- Bidding, tenancy or anti-social behaviour: 0121 464 7297
- Council housing rent: 0121 675 2006
- Council housing repairs: 0121 216 3330
Domestic abuse support
Get advice and support from our domestic abuse advice and services section.
If you need to speak to someone
- Emergency: phone 999
- Birmingham and Solihull Women’s Aid: 0808 800 0028
- W.A.I.T.S (support for all women): 0121 440 1443
- ROSHNI (support for women from South Asian and Middle Eastern backgrounds): 0800 953 9666
- Specialist support for LGBT people: 0121 643 0821
- Rape and Sexual Violence Project: 0121 643 0301
Money and debt advice partners
These contact details are for general money and debt advice. If you need an appointment, read our booking an appointment page.
Birmingham Settlement
Ways to get help:
- visit the Birmingham Settlement money advice webpage
- email money.advice@bsettlement.org.uk
- phone 0121 250 0777
Citizens Advice Birmingham
Ways to get help:
- visit the Citizens Advice Birmingham website
- phone 0808 278 7990
Page last updated: 27 February 2026
