Booking an appointment
All appointments are pre-booked. Walk-ins cannot be seen on the same day.
To book an appointment:
- visit your local library and speak to a member of staff
- if you cannot visit a library, phone the cost of living helpline on 0121 216 3030
What happens next
Library staff will make a referral to our advice partners.
The cost of living helpline may help you without an appointment. If an appointment is needed, they will make a referral.
Our advice partners receive the referral. They will contact you to discuss your needs and arrange an appointment.
For information from our advice partners:
- visit the the money advice page on the Birmingham Settlement website
- visit the Citizens Advice Birmingham website
Support not included in these appointments
Partners cannot support you with:
- applying to join the housing register
- issues linked to homelessness
- general housing enquiries, repairs or neighbour disputes
- requests for the Household Support Fund that are not linked to another issue
If you need help with these services, visit the useful contacts and online services page.
Page last updated: 19 February 2026
