Customer Service Centre

Northfield Customer Service Centre is closed until further notice.

This page will be updated when the new Connected Communities Service is available from a new location.

Contact us by phone

You can still get help by phone. Use these numbers to reach the right service:

• General enquiries: 0121 303 1111
• Council Tax: 0121 303 1113
• Cost of living support and help with food: 0121 216 3030 or 0121 303 1116
• Benefit services: 0121 464 7000

Benefits or financial advice

If you need advice about benefits or money, you can request a face-to-face appointment with one of our advice partners:

• Citizens Advice Birmingham
• Birmingham Settlement

To request an appointment, phone 0121 216 3030.

Homelessness support

• During office hours: 0121 303 7410 (option 2)
• Out-of-hours for adults: 0121 303 2296
• Young people aged 16 to 25 years (St Basil’s, office hours): 0300 303 0099
• Young people aged 16 to 17 years (out-of-hours): 0121 675 4806
• If you are in temporary accommodation: 0121 303 7410 (option 3)

Housing services

• Housing Solutions - registrations: 0121 303 7410 (option 1)
• Bidding, tenancy or anti-social behaviour: 0121 464 7297
• Council housing rent: 0121 675 2006
• Request a council housing repair: 0121 216 3330

Domestic abuse support

• Emergency: 999
• Birmingham and Solihull Women’s Aid: 0808 800 0028
• W.A.I.T.S (support for all women): 0121 440 1443
• ROSHNI (support for women from South Asian and Middle Eastern backgrounds): 0800 953 9666
• LGBT domestic abuse support: 0121 643 0821
• Rape and Sexual Violence Project: 0121 643 0301

Page last updated: 7 November 2025