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This page is known as: www.birmingham.gov.uk/tradingstandards

IMPORTANT: Civil advice and assistance from Birmingham Trading Standards

Unfortunately Trading Standards will no longer (except to vulnerable consumers) provide the non-statutory civil advice and assistance service from 1 April 2014. Consequently in civil disputes Birmingham Trading Standards will no longer act/intervene on the consumer's behalf and make contact with the trader to negotiate a resolution.

Consumers will still be able to access initial civil advice through the National Citizens Advice consumer service (details below). If the matter is still not resolved following advice from the Citizens Advice consumer service, you will need to take legal advice and/or seek a resolution through the Small Claims Court.

Consumer Advice

Visit the Citizens' Advice Bureaux consumer rights web pages for consumer advice and help with making a complaint.

Finding a Reputable Trader and Tackling Rogue Traders?
To help consumers find a reputable trader, Birmingham Trading Standards works with No Rogue Traders Here Ltd. We check the complaint histories of all businesses that are approved by No Rogue Traders Here Ltd to make sure that they have not treated consumers unfairly. Whilst we take all reasonable steps only to authorise reputable businesses, contracts are entered into at the consumer's own risk. For more information on this innovative scheme visit: http://www.noroguetradershere.com Or use their freephone number 0800 233 5000.

If you think you are being targeted by a rogue trader visit our Doorstep Crime web page for further information and advice.

Operation Liberal is a joint operation between Trading Standards Authorities and West Midlands Police to tackle rogue traders operating throughout the West Midlands. Rogue traders are traders who go out intentionally to take advantage of consumers and to charge large amounts of money for little or very poor workmanship.

Latest News
For the latest news on Trading Standards issues in Birmingham go to our Latest News web page.

Your views on the service we provide
Our Customer Care Charter gives further details on the standards of service you can expect from us. We want to hear from you with any compliments, comments or complaints about our services. Contact us by writing to:

Operations Manager Trading Standards
Trading Standards,
PO Box 16586
Birmingham
B33 3EH

PLEASE NOTE: This is NOT a public access building.

Or by email to: tradingstandards@birmingham.gov.uk