Key announcements

Our council tax and benefits online systems and forms may be unavailable on Saturday 21 May between 8am and 2pm due to planned maintenance. Details of how to offer support to Ukraine residents fleeing war, and where to find information and advice are on our City of Sanctuary webpage

How long will it take?

Impact from Commonwealth Games

There may be delays to applications, inspections and installations within the Commonwealth Games affected areas due to limited access and parking control measures. You can check affected areas on the Commonwealth Games website.


Once you have paid your application fee, we will arrange for the area outside your property to be inspected. You do not need to be home when the inspection takes place. You can contact us to ask for the inspector to call you before visiting.


After the inspection has taken place, we expect to provide you with a quote within 20 working days. If additional works are required, such as trees, utility apparatus or street furniture need moving, this will increase the time taken to provide your quote.

Once you have received your quote, you have 9 months to accept and pay in full from the date printed on the letter for the work to be scheduled. After this time the quote will no longer be valid and you will need to reapply, including payment again of the application fee.


Due to current demand Installation of a standard dropped kerb will take at least 12 weeks to be completed from receiving full payment of an accepted quote. Non-standard works i.e. those with tree, utility works or re-siting of street furniture such as street lights or road signs, will take over 16 weeks. It is unlikely these timescales can be accelerated.

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