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Reporting changes online

Report a change

Before you start your online form:

  • You must continue to the end of the form to complete your submission
  • Details already entered on the form can be saved if you can't finish it all at once
  • There will be a unique reference number on the form - save this number in case you need to go back to the form later
  • To report changes online you will need your email address.

Your online form will provide you with details of what evidence we require and how best to provide that evidence to us. You can return to your form at any time using your unique reference number.

For most changes we do not require evidence and your online form will automatically not request any further evidence from you.

If we have asked you to upload evidence you can do this, at any time, by returning to your online form using your unique reference number.

If your online form has requested evidence and you have not been given the option to upload the evidence or are not able to upload the evidence then you should follow the guidance below:

Our libraries are currently closed and are no longer accepting benefits documentation.

If you are required to post evidence this should be sent to the address below:

Benefit Service
Birmingham City Council
PO Box 8267
Birmingham
B4 7XF