Updated plan for waste collections

We apologise for any disruption to our household, rubbish and recycling service, which is a result of industrial action. Find out more about your collection day

Action against non-payers

If you miss a payment we will send you either a reminder notice or a final notice.

If you fall behind with your payments or you are paying later than the dates shown on your bill we will send you a reminder notice giving you seven days to bring your account up to date.

If you bring your account up to date and fall behind again we will send you a second reminder notice.

If you do not bring your account up to date or you fall behind a third time, you will lose your right to pay by instalments and the full year’s Council Tax becomes payable automatically. If the amount you owe has changed since your last reminder notice you will receive a final notice.

If at this point you agree to pay by Direct Debit we will consider reinstating your right to instalments. You can choose the payment date that best suits.

If the full year’s Council Tax has become due and is not paid within 14 days we will send you a summons to appear in court. Costs will be added to your account at this point.

If you are having difficulty paying please call us on 0121 303 1113 (Option 1)
9.00am - 5.00pm Monday to Friday (except bank holidays).

Please read the Unpaid Council Tax Recovery Policy for further information.

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