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Recovery process and charges

The process below details how your debt can increase.

A bill will be issued detailing your payment plan, all payments should be in line with this instalment plan.

If in the first instance you fall behind on your payments a reminder recovery notice will be issued asking for payment to be made within 7 days.

If you fall behind a second time, we will send out a second reminder recovery notice asking for payment to be made within 7 days.

If you fall behind a third time a final recovery notice will be issued and you lose the right to pay by instalments, a payment in full will be requested within 14 days.

If you do not pay the amount requested in any of the three notices a magistrate’s court summons will be requested incurring court cost of £75. Other cost in early stage of recovery are, but not limited to.

Flow diagram when recovering council tax

The image above describes the costs in the early stage of recovery for council tax.

The first box contains the text Reminder Letters followed by a right pointing arrow to the second box.
The second box contains the text, A Summons costs you £75 followed by a right pointing arrow to the third box.
The third box contains the text Liability Order followed by three right pointing arrows on top of each other, the top arrow leading to 2 side by side boxes, the first box containing the text Deductions taken from your benefits like Universal Credit or Job Seekers allowance. The second box containing the text Deductions taken from your wages and costs you each time your employer deducts

The middle row of 2 side by side boxes, the best route for you, is a box containing the text Contact us to set up an arrangement, followed by a second box containing the text No additional cost to you.

The bottom row of 2 side by side boxes is a first box containing the text Enforcement letter costs you £75 and £150 in total, does not apply if you received Council Tax Support, followed by a second box containing the text Enforcement visit costs you £235 and £385 in total, does not apply if you received Council Tax Support.

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