Request a refund on your Council Tax account
As Council Tax payments are mostly paid in advance, where there is a change in your circumstances a credit may occur on your account. These credits can be refunded to you after verification.
A refund will only be completed if your account is in credit and you do not owe any other amounts of Council Tax. If you move house within the city, any credit on your previous address will be transferred to your new address. If you have moved outside the city and have overpaid then a refund will be made.
Reasons for overpayment
A Council Tax account can fall in to credit for the following reasons:
- a discount has been awarded
- an exemption has been awarded
- customer leaves the property or their liability ends
- Council Tax support has been awarded
- a banding alteration
- customer has overpaid
Where a request for a refund is received for payment other than the original payer then the application will be subject to a validation check. There may sometimes be a slight delay, because of this validation check in issuing the refund. After validation has taken place we will issue a refund, via BACS where possible, which is usually issued within 10 working days from the date of request.
If a Council Tax account is in joint names and payment is to be made to only one of the Council Tax payers then authorisation is required from the individual not receiving the cheque. An email request in this instance is not acceptable. You must post a request letter to the council tax team.