Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Monday 18 March and 7:00am on Tuesday 19 March. Forms or payments submitted or made by phone after 8:30pm may not be received. We are sorry for any inconvenience.

Report fly-tipping

Fly-tipping is illegally dumped rubbish which can lead to a fine of up to £50,000 along with imprisonment.

We will investigate dumped rubbish and may serve a legal notice to landowners to clear rubbish that attracts or harbours vermin. Where we have sufficient evidence we will prosecute fly-tippers. Where dumped rubbish is on publicly owned land we aim to remove as soon as possible, and will prioritise based on location, risk, ease of removal, and available resources.

Households have a legal duty to ensure anyone taking waste from their house is authorised by the Environment Agency. You should ask to see their waste carrier permit and check the EA’s register. Failure to use an authorised service is a criminal offence.

Missed waste collections should be reported via our report a missed collection form.

If you see an abandoned trolley, report it online to TrolleyWise and they can collect and return the trolley to where it belongs.

Reporting guidance

Use the map below to start your report. The map will default to a 2 mile radius from Birmingham city centre, and you can:

  • search by entering a post code or road name in the search button (include the property number if known)
  • use the "find my location" circle underneath the zoom tabs to use your current location when making a report
  • use the "plot new enquiry" tab and zoom in to choose the location manually

When you have marked the location on the map, use the "submit new enquiry" tab to begin completing the form.

You can add additional location information within the form once the mapping point has been submitted.

NB The map may not be displayed if you are using an older version internet browser (such as Internet Explorer 10 or earlier).



Page last updated: 27 January 2023

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