Report a missed bin or sack collection
You should only report a missed collection if you put your bin or sack out before 6am on your scheduled collection day. Our crews collect until 3:30pm.
If you put your bins or sacks out late, please bring them back onto your property and put them out in time for your next scheduled collection.
We don't collect rubbish or recycling that has been put into the wrong container. For example, we will not empty your recycling bin if it contains garden waste. Instead our crew will leave a tag on your bin which explains why it wasn't collected. This is not a missed collection.
If you live in a flat or apartment, the online service cannot always be used. You can report the missed collection against the block name instead of the flat/apartment number. If reporting this is unsuccessful, please contact us by telephone to report the missed collection.
You will need an online account to report a missed collection. Create an account if you don’t already have one.