Report a missed bin or sack collection
Why your waste has not been collected
We may have missed your street or house. This may have been because:
- your street was blocked
- there were road closures, and we could not reach your street
- we had staff shortages
You may not have put your bins out in time. Check your collection day.
Your bins may have contained:
- items which are not allowed
- recycling that was not properly separated
- recycling that was not clean
We call this "contaminated". If your waste is contaminated, there will be a tag on your bin to say this.
When you can report a missed collection
You can report a missed collection after 1:30pm on the day it should have been collected. Before 1:30pm, we are still out collecting waste and may arrive to pick it up.
You cannot report a missed collection if:
- your bin has been marked as contaminated
- you forgot to put it out
Report your missed bin or sack collection
You must sign in to your BRUM account to report the missed collection. If you do not have a BRUM account, you will have to create one.
You will receive a confirmation email from us, and we will aim to collect your bin within 2 working days. We will not contact you again if we cannot complete this collection.
What you should do with your bins now
After you have reported your missed collection
Leave your bins out. If we can rearrange your collection, we will do so within 2 working days.
Put your bins back on your property if we do not collect them within 2 working days. We will collect them at the next collection date.
If you have too much waste to fit in the bin at the next collection
We will collect a reasonable amount of extra general waste at your next collection. You can leave bin bags next to your wheelie bin.
If you have too much cardboard recycling, you can leave this in a neat pile next to your recycling bin. We will always collect cardboard left by your bin, even if we have not missed your previous collection.
What to do with contaminated waste
If your waste has not been collected because it is contaminated, you can:
- remove the incorrect waste content. For example, if you put bricks in your general waste, take them out
- sort out your recycling waste into the separate groups
- make sure your waste recycling is clean
Once you have sorted the problem, you can put your bin out for your next collection.
How you can get rid of waste yourself
You can take it to a Household Recycling Centre (HRC).
Report other types of missed waste collections
Call us on 0121 303 1112 to report a missed bulky waste collection.
Page last updated: 31 August 2022