Industrial action - collections update

We apologise for the current disruption to collections due to industrial action by Unite the union. Find out the latest on the dispute and which areas we plan to collect bins from this week

Report a missed bin or sack collection

Find out the latest on the dispute and which areas we will be colleting bins from this week. Alternatively you can dispose of your refuse and recycling at the city's household recycling centres.

We don't collect rubbish or recycling that has been put into the wrong container. For example, we will not empty your recycling bin if it contains garden waste. Instead our crew will leave a tag on your bin which explains why it wasn't collected. This is not a missed collection.

If you live in a flat or apartment, the online service cannot always be used. You can report the missed collection against the block name instead of the flat/apartment number. If reporting this is unsuccessful, please contact us by telephone to report the missed collection.

You will need an online account to report a missed collection. Create an account if you don’t already have one.

Report a missed collection