Report a missed bin or sack collection

You should only report a missed collection, after 3:30pm, if you put your bin or sack out before 6am on your collection day. Check your collection day. 

We don't collect rubbish or recycling that has been put into the wrong container. For example, we will not empty your recycling bin if it contains garden waste. Instead our crew will leave a tag on your bin which explains why it wasn't collected. This is not a missed collection.

If you live in a flat or apartment, the online service cannot always be used. You can report the missed collection against the block name instead of the flat/apartment number. If reporting this is unsuccessful, please contact us by telephone to report the missed collection.

You will need an online account to report a missed collection. Create an account if you don’t already have one.

Please do not make duplicate reports about the same bin being missed, as this may lead to a delay in your bin being collected.

Report a missed collection

Alternatively you can dispose of your refuse and recycling at the city's household recycling centres.