Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Appeal a benefit overpayment decision

If you disagree with the overpayment decision you can submit an appeal or ask us to review our decision using the Housing Benefit Appeal document.

You may appeal about

  • The decision which caused the overpayment
  • Whether an overpayment is recoverable
  • The amount of the overpayment
  • Who an overpayment can be recovered from.

You may not appeal about

  • What ‘an overpayment means’
  • The exercise of discretion to recover or not
  • The method of recovery.
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