Appeal a benefit overpayment decision

If you disagree with the overpayment decision you can submit an appeal or ask us to review our decision using the Housing Benefit Appeal document.

You may appeal about

  • The decision which caused the overpayment
  • Whether an overpayment is recoverable
  • The amount of the overpayment
  • Who an overpayment can be recovered from.

You may not appeal about

  • What ‘an overpayment means’
  • The exercise of discretion to recover or not
  • The method of recovery.