Report faulty or broken street lighting

We maintain a range of lighting intended to illuminate roads and pavements, including street lights and subway lighting. While we carry out routine inspections of these lights, we understand that problems may arise at any time; if you notice a light that is off, coming on at the wrong times, is too bright or too dull, or has any loose fittings, exposed cables or accident damage please let us know.

To investigate a street lighting problem, we will need to know:

  • An accurate location (including landmarks, house numbers or road junctions)
  • The ID number, usually found on a sticker or painted on the column (if available)
  • A detailed description of the problem (e.g. light on during day).

If you are able to provide a photo, this will also be helpful.

Please ensure you do not put yourself or anyone else in danger when obtaining details about the fault.

We ask that you provide us with your contact details in case we need to ask you for more information. You can also receive status updates of your report by providing this information.

Report a street light problem

Emergency reporting out of hours

If you consider any fault you are reporting to be causing a serious hazard to traffic or pedestrians and in need of urgent attention, please telephone 0121 303 4149 (Monday to Friday, 5pm to 9am) and weekends).

Unauthorised attachments

Flyposting on Street Furniture such as Pedestrian Guard Rails, Lamp Posts and Traffic Signs can be reported as an obstruction.