Complaints process - Ukraine Sponsorship Scheme
How to get in touch
Step 1: General Enquiry, Query or Question
Telephone or email your caseworker at Refugee Action.
Step 2: Query/ Questions outstanding over 48 hours
Inform the Refugee Action Resettlement manager by sending an email to:
Step 3a: Query/ Questions outstanding over 5 working days
Inform Birmingham City Council by sending an email to:
Homes4Ukraine@birmingham.gov.uk
Step 3b: Formal Complaint
Follow the complaints process for relevant organisation as set out below:
Refugee Action: H4U Services
Email: Complaints@refugee-action.org.uk
RMC: Contact H4U Operations
Manager: Sandra Tittel
Spring Housing:
You can access the complaints process website.
For more information on Refugee Action and how they service the Homes for Ukraine Scheme, visit this page.
Page last updated: 14 March 2023
