Complaints process - Ukraine Sponsorship Scheme

How to get in touch

Step 1: general enquiry, query or question

Telephone or email your caseworker at RMC or Spring Housing.

Step 2: query or questions outstanding over 5 working days

Follow the complaints process for the relevant organisation as set out below:

RMC: contact H4U operations

Manager: Sandra Tittel

Email: sandra@rmcentre.org.uk

Alternatively, you can access the RMC-Complaints-Policy.pdf.

Spring Housing: contact H4U service manager

Manager Sami khan

Email: sami@springhousing.org.uk

Alternatively, you can access the complaints process website.

Step 3: query or question not resolved through the provider complaint process

Inform us by sending an email to:

Homes4Ukraine@birmingham.gov.uk

Once the email is received, the Homes for Ukraine team will assign the complaint to an officer, who will:

• reply to the complainant within 2 working days of receipt, explaining what has been done and what will be done
• investigate the complaint as effectively and quickly as possible, aiming to address all complaints, queries, and questions within 5 working days of receipt.
• keep the complainant informed of progress and provide reassurance of our commitment to resolving the issues

Page last updated: 12 November 2024