Working in partnership to deliver the Homes for Ukraine scheme
Birmingham City Council have partnered with Refugee Migrant Centre (RMC) to provide support to guests and hosts. This service will be delivered through contract.
See below for details of the contract and how it will work.
Contract one: Arrivals, orientation and integration services
Refugee Migrant Centre will deliver our Homes for Ukraine (H4U) year 1 arrivals, orientation and integration services through a family support model that has a dedicated family support worker linked to both the guests and the hosts as a single unit.
The family support worker will help the hosts and the guests with:
- provision of:
- £200pp on arrival
- pre-paid SIM cards
- health and safety information
- emergency contacts
- DBS checks for hosts and relevant family members
- access to health services, including:
- help registering with a GP
- dentists
- pharmacies
- visiting clients in their accommodation
- help accessing mental health services
- other health needs as appropriate
- schools/children support, including help with:
- school applications
- admissions
- transport
- uniforms
- ESOL (English for speakers of other languages) – supporting assessments of English language competencies and access to appropriate learning opportunities
- employment and training – supporting access to training opportunities and steps into paid employment
- social care, safeguarding and support – working with the group to identify any additional needs, and making referrals to relevant services and support
- wellbeing care – clothing, food and integration into local communities
- general orientation and community integration – promoting independence and participation in community activities and community life
- re-matching if there is a breakdown in the relationship between hosts and guests
- help to apply for benefits, if applicable
- immigration advice relating to extension of leave to remain under the Homes for Ukraine scheme
- consulting guests on e-Visa application
- supporting hosts - help with the information and training they need to carry out their hosting responsibilities
- providing a dedicated out of hours help and support service
Contract two: Tenancy and family support
Will be provided through joint effort between Birmingham City Council housing department and the Voluntary Community Sector with support from RMC resettlement hub.
This involves supporting family groups to find suitable housing when they are ready to move on from their host accommodation.
The team will help you with
- information, advice and guidance on the UK/Birmingham housing market to manage expectations of guests and hosts applications for the HfU Move on Fund
- searches for suitable affordable accommodation within the private rented sector.
- Applications to landlords including affordability and suitability checks prior to signing agreements.
- dedicated housing advice and pre/post tenancy support, to make sure that guests have all suitable housing options explained to them, as well as how they can be supported to move
Contact
Refugee Migrant Centre
- Email: UkraineB@rmcentre.org.uk
- Telephone: 0121 314 5037
BCC Housing support
- Email: HFUHousing@birmingham.gov.uk
More information:
Page last updated: 9 June 2025
