Birmingham City Council encourages members of the public to report faults with any of the street services under its control, so we can repair problems as soon as possible.

Please use the links below to the individual forms in order to report street faults you might have come across.

Please try to give as much detail as possible, and although it is not mandatory please also leave us your own contact details so we can get back to you if we have any queries, and also to keep you updated on the progress of the report.

Report Street faults on your mobile

Anyone who has a mobile phone can also report street faults by text.

The message will be registered on our customer contact system and the sender will then get a response confirming that their report has been logged and will be dealt with. The number for this service is 07786 200 403. Accurate details of the location and nature of the fault should be included in the text to speed up our response

How quickly will we carry out safety repairs?

The speed of the repair depends on how urgent the problem is:

• We'll inspect withing five working days maximum anything you report
• Dangerous defects will be made safe within 24 hours of the report
• Very dangerous situations will be made safe within 24 hours
• All other defects will be scheduled for repair within planned programmes; mostly within 28 days