Key announcements

Due to essential maintenance, our housing rents online service will be unavailable from Friday 21 January at 5pm until Monday 24 January at 9am. We apologise for any inconvenience. Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Continue to follow national guidance.

How we monitor our performance

We monitor our performance in key areas closely to make sure that our service is delivering on time and effectively.

We have a responsibility for the maintenance and repair of most roads in Birmingham, including pavements, but we are not responsible for:

  • private roads - these are the responsibility of the landowner or resident
  • motorways that cross Birmingham - these are the responsibility of Highways England.

If you report a problem to us we will investigate it within 5 to 10 working days. We have different responses based on the issue reported and risk to public safety. Any reports assessed which highlight a risk to public safety will be prioritised.

Please submit each request on a separate form to ensure they are risk assessed properly.

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