Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Investigation

After an initial assessment, if your complaint needs further investigation it will be passed on to an Investigating Officer. They will be your main point of contact and will decide what action should be taken to resolve the issues you have raised. 

The Officer will consider non-legal action, such as mediation and restorative justice, and legal action.

An action plan will be drawn up with you, so you know what is happening and when. 

 

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