Key announcements

Some of our online forms may be unavailable on Tuesday 23 July between 7:30am and 8:30am. We are still working hard to collect all outstanding missed collections as quickly as possible. Read more on reporting missed collections

Investigation

After an initial assessment, if your complaint needs further investigation it will be passed on to an Investigating Officer. They will be your main point of contact and will decide what action should be taken to resolve the issues you have raised. 

The Officer will consider non-legal action, such as mediation and restorative justice, and legal action.

An action plan will be drawn up with you, so you know what is happening and when. 

 

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