Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

How we monitor our performance

We monitor our performance in key areas closely to make sure that our service is delivering on time and effectively.

We have a responsibility for the maintenance and repair of most roads in Birmingham, including pavements, but we are not responsible for:

  • private roads - these are the responsibility of the landowner or resident
  • motorways that cross Birmingham - these are the responsibility of Highways England.

If you report a problem to us we will investigate it within 5 to 10 working days. We have different responses based on the issue reported and risk to public safety. Any reports assessed which highlight a risk to public safety will be prioritised.

Please submit each request on a separate form to ensure they are risk assessed properly.

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