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Highways customer charter

Keeping Birmingham moving forward

Birmingham has some of the busiest roads in the country and there are significant challenges in maintaining the network and keeping it moving whilst still providing essential infrastructure services for all residents, businesses and visitors to Birmingham.

Since 2010 the City Council has been in a 25-year partnership with Amey Birmingham Highways Limited to deliver improvements to the City’s highway infrastructure and manage services on the city’s roads. Amey therefore delivers many highway services on the City Council’s behalf.

In our Customer Charter we clearly set out the standards that all Birmingham residents and our partner organisations are entitled to. We expect these standards to be met and are committed to addressing it when they are not. We’ll make sure regular updates available on our website to demonstrate that we are delivering on our assurances.

Highways and Infrastructure is part of the Economy Directorate which also includes, Employment and Skills, Planning and Regeneration, Transportation and Connectivity.  We would appreciate your comments and feedback and would like to thank you in advance for your interest and input.