Customer Service Excellence (CSE) accreditation

Our Highways Service has successfully retained the national Customer Service Excellence Award for the last 5 years. If you would like more information you can view the latest CSE report.

The five key drivers for Customer Service excellence and satisfaction are:-

  1. Customer Insight
  2. The Culture of the Organisation
  3. Information and Access
  4. Delivery
  5. Timeliness and Quality of Service
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