General Election 2019

The general election will take place on Thursday 12 December 2019. Your vote counts!

Customer Service Excellence (CSE) accreditation

Our Highways Service has successfully retained the national Customer Service Excellence Award for the last 5 years. If you would like more information you can view the latest CSE report.

The five key drivers for Customer Service excellence and satisfaction are:-

  1. Customer Insight
  2. The Culture of the Organisation
  3. Information and Access
  4. Delivery
  5. Timeliness and Quality of Service
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