Make a complaint about supported exempt accommodation in your area

If you are worried about antisocial behaviourfly-tipping, or other problems in supported exempt accommodation (SEA):

Start by contacting the registered provider. They are responsible for managing the property and sorting out issues.

If the problem continues, email prs@birmingham.gov.uk with:

• details of the issue
• the full address of the property

We have a Supported Housing Improvement Programme (SHIP) grant, which supports a team made up of housing inspectors, social workers, planning officers, anti-social behaviour investigators, and a seconded police officer. This team can help you if there are problems with the service provided by your registered provider or managing agent.

The Benefits Service is also part of this team and can carry out additional benefit reviews when needed.

Where there is a statutory duty, we will take appropriate action.

Page last updated: 17 November 2025