Make a complaint about supported exempt accommodation in your area
If you’re worried about antisocial behaviour, fly-tipping, or other problems in supported exempt accommodation (SEA):
- Contact the registered provider first.
- They are responsible for managing the property and resolving issues.
If the problem continues, email prs@birmingham.gov.uk with:
- Details of the issue
- The full address of the property
The Supported Housing Improvement Programme (SHIP) team is a multi-disciplinary partnership funded by government grants. The team can advocate on your behalf if there are problems with the level of service provided by the registered provider or their managing agent.
Where Birmingham City Council has a statutory duty, we will take appropriate action.
If your accommodation is unsuitable
If you were placed in supported exempt accommodation after completing a homeless application and believe the accommodation is unsuitable, contact your caseworker straight away to explain why.
You can also email CSHousingOptions@birmingham.gov.uk
Planning status
If you’re concerned about the planning status of a supported exempt accommodation property, email planning.breaches@birmingham.gov.uk
Most SEAs do not need a licence as a House in Multiple Occupation (HMO). However, we can check planning permission or investigate if you think a property is being used without proper consent.
Page last updated: 17 October 2025
