Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Tuesday 23 April and 7:00am on Wednesday 24 April. Forms or payments submitted or made by phone after 8:30pm may not be received. To find out more about the section 114 notice, visit our section 114 page

Housing Ombudsman Complaint Handling Code self-assessment

The Housing Ombudsman's Complaint Handling Code sets out good practice for how landlords handle complaints.

The code supports effective complaint handling alongside learning and development. It aims to help landlords resolve tenants' complaints quickly.

The code also encourages landlords to learn from complaints so they can improve their service to tenants.

The Housing Ombudsman expects landlords to carry out a yearly self-assessment to make sure they are complying with the code.

Page last updated: 25 August 2023