I live in supported exempt accommodation and want to complain
If you are not happy with your supported exempt accommodation (SEA), you can complain.
You can usually complain by speaking to whoever is responsible for your accommodation. This could be the:
- managing agent
- registered provider
There should be contact details for your SEA’s managing agent or provider on a noticeboard in your accommodation.
If nothing happens as a result of your initial complaint, you should contact the:
The Charter of Rights outlines the standard of service you should expect in your accommodation.
You can also email us at SupportedExemptAccommodation@birmingham.gov.uk.
Make a complaint about supported exempt accommodation in your area
If you are worried about antisocial behaviour, fly-tipping, or other problems in supported exempt accommodation (SEA):
Start by contacting the registered provider.They are responsible for managing the property and sorting out issues.
If the problem continues, email prs@birmingham.gov.uk with:
- details of the issue
- the full address of the property
The Supported Housing Improvement Programme (SHIP) team is a multi-disciplinary partnership funded by government grants. The team can advocate on your behalf if there are problems with the level of service provided by the registered provider or their managing agent.
Where we have a statutory duty, we will take appropriate action.
If your accommodation is unsuitable
If you were placed in supported exempt accommodation after completing a homeless application and believe the accommodation is unsuitable, contact your caseworker straight away to explain why.
You can also email CSHousingOptions@birmingham.gov.uk
Page last updated: 11 November 2025
