Make a complaint about your supported exempt accommodation
The Charter of Rights outlines the standard of service you should expect in your accommodation.
If you are not happy with your supported exempt accommodation (SEA), you can complain.
You can usually make a complaint by talking to your support worker first. They should follow the complaints process for the organisation responsible for your accommodation. This could be the:
- managing agent
- registered provider
There should be contact details for your SEA’s managing agent or registered provider on a noticeboard in your accommodation.
SEA multi-disciplinary partnership team
We have a Supported Housing Improvement Programme (SHIP) multidisciplinary partnership team that includes:
- housing inspectors
- social workers
- antisocial behaviour investigators
- planning officers
We can advocate on your behalf if there are problems with the service provided by your registered provider or managing agent. The Benefits Service is also part of this partnership.
Where we have a statutory duty, we will take appropriate action to resolve the issue.
You can contact us by email at SupportedExemptAccommodation@birmingham.gov.uk.
If you are still unhappy
If you remain unhappy with the outcome of your complaint, you can contact the:
If your accommodation is unsuitable
If you were placed in SEA after completing a homeless application and believe the accommodation is unsuitable, contact your caseworker straight away to explain why.
You can also email CSHousingOptions@birmingham.gov.uk to explain your concerns.
Page last updated: 10 August 2026
