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Wheelie Bin Enquiry

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Please Note: Please ensure you read the relevant sections below before clicking the 'Wheelie Bin Enquiry' button above. If you wish to raise a wheelie bin enquiry concerning your property, you will need to sign into your online One Account. If you do not have a One Account and wish to request a service, once you have clicked on the 'Wheelie Bin Enquiry' button above, you can create an account by clicking on 'Register for an Individual Account'. This will guide you through the process.

If you already have a One Account and access our services using the web, please check that you have updated your personal details. If you have changed address you must make sure that you log into your One Account and update your address. Once you have updated your address details, please log out, then log back into your One Account in order for the changes to be accepted before you request any services.

Wheelie bins have now been successfully delivered to all 12 of the below wards as part of the wheelie bin rollout:

Erdington, Handsworth Wood, Kingstanding, Oscott, Lozells & East Handsworth, Perry Barr, Stockland Green, Sutton Four Oaks, Sutton New Hall, Sutton Trinity, Sutton Vesey and Tyburn.

The first wheelie bin collections for these 12 wards is scheduled to begin week commencing Monday 1st June. Until that point, residents should carry on using sacks and recycling boxes. Please refer to the information packs/calendars that arrived with the bins for details of your scheduled collection days.

If you would like to know more about the wheelie bin rollout, or to watch an information video on phase 3 of the rollout, please visit our wheelie bin rollout page.

Before using the Wheelie Bin Enquiry button at the top of the page, please refer to the additional information relating to the service enquiry by clicking on the relevant section(s) below:

Additional Recycling Bin

Green Card Enquiry

Red Card Enquiry

Large Refuse Bin 6-8 people in household

Large Refuse Bin 9+ people in household

Small Refuse Bin

Large Refuse Wheelie Bin - Clinical Waste

Wrong number of Bins Delivered

No Green Recycling Bin/Sacks Delivered (Garden Waste)

Payment Enquiry

Presentation Point Enquiry

Opt Out of Service

Please Note: We have assessed all properties across the city. Some of which are not suitable for wheelie bins. These households will remain on a sack and box collection service.