Key announcements

Our council tax and benefits online systems and forms may be unavailable on Saturday 21 May between 8am and 2pm due to planned maintenance. Details of how to offer support to Ukraine residents fleeing war, and where to find information and advice are on our City of Sanctuary webpage

Our Digital Strategy: 2022 - 2025

About our strategy

Being digital is about using online tools and new ways of working to improve services.

Our Digital Strategy will ensure that citizens and businesses are at the centre of how we design and deliver better online services. It builds on the good work of our previous strategy.

Our strategy has been developed from our conversations with citizens, businesses and staff, and responses that we received from our online surveys.

Our aim

We want to make Birmingham City Council a place that uses the best of data, digital and technology so that we can respond even better to the changing needs and expectations of our citizens and businesses.

Our themes

Our principles 

Our principles underline and guide our strategy.

User-focused
We put citizens, communities, businesses and organisations at the centre of everything we do.

Collaborative
We support collaboration across the Council and with our partners to co-ordinate our work and act with one voice.

Open and transparent
We make decisions based on data and evidence and publish our targets and results.

Innovative
We embrace new ways of working and continuously modernise our tools and technology.

Secure
We work tirelessly to secure all the data and information that we use.

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