What we will achieve

Setting up our staff with tools and skills so that they can serve our communities in the most efficient and effective way.

We will:

• have a better understanding of the digital needs of the Council
• automate routine tasks so that our staff can focus on more difficult problems
• improve support when things go wrong with digital tools so teams can get back to work quickly
• enable frontline staff to record their case notes more efficiently and be safer doing their jobs
• introduce more user friendly processes to enable our staff to do the best job for our citizens and businesses
• strengthen support for everyone in the Council when we release new or updated software
• encourage greater online collaboration between staff and when working with external partners