BRUM Account

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Birmingham City Council Digital Strategy: 2022 and beyond (easy read)

Birmingham City Council Digital Strategy: 2022 and beyond
Picture shows two older people sitting on a sofa, smiling as the woman interacts with a tablet.

The aim of our strategy is to give everybody in Birmingham better online services. This includes citizens, businesses and visitors.

A strategy is a long-term plan on what to do to achieve a certain goal.
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We have talked to people in Birmingham. They told us what they needed and wanted from us. We have used what people said to write our strategy.

What we will do for you

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We will make it easy for you to do what you need to online.

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We will make sure all our services are accessible.

Accessible means everybody can use it.
Picture shows a woman talking to a man and referring to her tablet.

We will ask you to tell us what you find difficult to do online.

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We will use what you tell us to make our services better.

A person standing in front of a group of people sitting in chairs.

We will tell you how we have made decisions.

Picture shows a laptop, book and phone wrapped up in chains.

We will keep your information safe.

What we will do for staff

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We will give staff better technology to work with you.

Picture shows three men sitting around a laptop, looking thoughtful. One is pointing at the screen.
We will give staff training in using new technology.
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