I need accommodation now
If you have nowhere to stay tonight, we might be able to help you get temporary accommodation. It is important to understand what temporary accommodation is and what it might be like.
Before you call, make sure you have tried all options such as staying with friends or family, or paying for temporary accommodation yourself.
We may be able to help if you are:
- aged 25 or over
- aged 18 to 24 and have children aged 17 and under who are dependent on you
Phone us Monday to Friday, 9:00am to 5:00pm on:
- 0121 303 7410 and choose option 3
Outside these office hours and on weekends, phone us on:
- 0121 303 2296 if you are aged 18 or over
- 0121 675 4806 if you are aged 17 or under
When you phone us, we will ask you questions about yourself and your situation. We will also ask for documents and forms of identification.
View the list of what you will need when you phone us.
Other ways to get help with emergency accommodation
If you are aged 24 or under and have no children, you will need to contact St Basils Youth Hub instead. Phone them on 0300 303 0099.
Domestic abuse support
Our Domestic Abuse Homelessness Hub, run in partnership with Cranstoun, can help people escaping domestic abuse find a safe place to stay.
If you need their help:
- phone: 0121 464 7297
- email: BHMHousingSolutions@cranstoun.org.uk
At risk of homelessness but have somewhere to stay tonight
If you have somewhere you can stay tonight but are at risk of being homeless in the next 56 days (8 weeks), you can apply for help using our online form.
Last updated: 20 May 2026
