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Homeless advice | Birmingham City Council

Homeless advice

The following organisations offer housing support and homelessness advice. Some receive funding from us to offer floating support and supported housing.

Advice for people aged 16 to 24 years

St Basils Youth Hub

St Basils works with Birmingham Children's Trust. They offer full support for young people aged 16 to 24 years who are homeless or at risk of homelessness.

They help young people to:

  • find and keep a home
  • grow their confidence
  • develop their skills
  • increase opportunities
  • prevent homelessness

Advice for people aged 25 years and over

Domestic Abuse Housing Solution and Support Service

We work with the charity Cranstoun to provide our Domestic Abuse Housing Solution and Support Service.

The service provides both female and male survivors of domestic abuse specialist support to:

  • stay safe in your home
  • find a safe place to live
  • move into a refuge
  • stop you becoming homeless
  • find a long-term home
  • connect you to other support services

If you are likely to be made homeless within the next 56 days due to domestic abuse, phone 0121 272 8905 to make an appointment with Cranstoun.

Appointments take place Monday to Friday, 9:00am to 5:00pm (except bank holidays).

Drop-in service for women

Cranstoun also provides a separate safe space only for women and their children who are homelessness, or at risk of being homeless, due to domestic abuse.

To book an appointment or to get the women only drop-in hub address:

The hub is open:

  • Monday to Thursday, 9:00am to 4:30pm
  • Friday, 9:00am to 4:15pm

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Domestic Abuse Safety and Wellbeing Hub

The Domestic Abuse Safety and Wellbeing Hub is commissioned by our Adult Social Care and Health directorate.

The hub provides a holistic approach to supporting women suffering from abuse. It offers a range of prevention and crisis support services.

Women can access the service by:

  • dropping into the hub
  • making an appointment by phoning 0808 800 0028

Support Centre: SIFA Fireside

The Support Centre is for vulnerable adults aged 25 years and over.

Housing advice and services are available Monday to Friday, 9:00am to 12:45pm. The Support Centre is closed on Saturday and Sunday.

They offer welfare services, including:

  • meals
  • showers
  • clothing to those in need
  • benefits advice
  • health surgeries
  • housing advice

To access the service:

  • visit: Main Entrance Liverpool Street, Deritend, Birmingham, B9 4DS
  • phone: 0121 766 1700

Midland Heart

Midland Heart offers floating support and supported housing, including for homeless people.

To access the service:

Route 2 Wellbeing

Route 2 Wellbeing provides links to housing advice and support services that can offer a range of accommodation solutions for people who are homeless or threatened with homelessness.

Street Support Network

Street Support Network is an online advice resource that offers advice related to homelessness.

Their website has links to statutory and community-based support organisations in Birmingham.

The Health Xchange

The Health Xchange is committed to helping homeless people get the health care that they need.

The Health Xchange provides responsive NHS General Practice (GP) services. These are designed to meet the needs of people who are homeless or in unstable housing.

They also help those who have come to Birmingham as refugees or to seek asylum.

To access the service:

The Salvation Army

The Salvation Army offers supported accommodation for people aged 21 and over.

To access the service:

The Waiting Room

The Waiting Room provides links to housing and homelessness support services.

They are approved by Birmingham Public Health and the NHS for Birmingham and Solihull.

Their services can be used by people of all ages across Birmingham.

Trident Reach

Trident Reach offers floating support and supported accommodation to people in need.

To access the service:

Page last updated: 19 June 2026

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